Official product information
How to Reach JellyRock
JellyRock tracking, changes and refunds: the order desk, +1 (302) 200-3480. New orders are placed with the order buttons on this site. Website questions: [email protected], answered Mon–Fri, 9:00 am–5:00 pm ET; that inbox cannot reach orders. Office: 767 Fifth Avenue, Floor 12, New York, NY 10153. Return address: 3 Park Avenue, Floor 36, New York, NY 10016.
JellyRock phone, email and addresses
Tracking, changes and refunds
Call the BuyGoods order desk: +1 (302) 200-3480
New orders go through the order buttons on this site.
Questions about the site
Email: [email protected]
Hours: Mon–Fri, 9:00 am–5:00 pm ET. No access to orders.
Office address
767 Fifth Avenue, Floor 12, New York, NY 10153, USA
Return address
3 Park Avenue, Floor 36, New York, NY 10016, USA
Put your full name, email and order ID in the box.
Which JellyRock contact fits your question
| I want to… | Use |
|---|---|
| Place an order | The order buttons on this site |
| Track | +1 (302) 200-3480 |
| Change or cancel | +1 (302) 200-3480 |
| Refund | +1 (302) 200-3480 |
| Return jars | 3 Park Avenue, Floor 36, New York, NY 10016 |
| Flag a mistake on the site | [email protected] |
| Press or privacy | [email protected] |
Before you phone the JellyRock order desk
- Your order ID, found in your email.
- The email address used for the order.
- Purchase date.
- For jar questions, the lot code on the base.
Returned jars go to 3 Park Avenue, Floor 36, New York, NY 10016, never to the office address.
Why people usually contact JellyRock
Tracking an order
Phone the order desk with your order ID.
Asking for a refund
Phone the order desk with your order ID.
The seal is broken
Leave the jar unused and phone the desk.
Spotted a wrong fact?
Email [email protected].
Questions about contacting JellyRock
Other answers live on the complete FAQ page.
How can I reach JellyRock support?
The order desk handles tracking, changes and refunds; the website inbox has no view of orders. Both appear in the site footer.
What address do returns go to?
Send it to 3 Park Avenue, Floor 36, New York, NY 10016, with your full name, email and order ID inside.
Who covers the cost of return postage?
You, the buyer. Ship it with tracking.
How soon does a refund arrive?
Once the return is credited, allow 3–5 business days, plus 5–10 days for your card to show it.
Ready to start JellyRock?
Choose a pack and the checkout shows your price. Returns follow the Amazon window unless the seller prints a longer one. Need help first? The contact page lists each desk.
Sold by a U.S. stocking partner for JellyRock, not the maker; this site is paid when you order.