Official product information
JellyRock Returns and Refunds
Your JellyRock refund runs on the Amazon return window, or on a longer one if the seller prints it. Give the order desk your order ID, send the jars by tracked mail to 3 Park Avenue, Floor 36, New York, NY 10016, and the refund goes out 3–5 business days after the return is credited.
The JellyRock refund policy at a glance
| Policy point | Detail |
|---|---|
| Window | The Amazon return window, or a longer one if the seller prints it |
| Start a claim | Phone the order desk |
| Return address | 3 Park Avenue, Floor 36, New York, NY 10016 |
| Include | Order ID, email and your full name |
| Return shipping | Your cost; send it tracked |
| Refund issued | Once credited, 3–5 business days |
| Shows on card | 5–10 more days |
Returning a JellyRock order
Start with the order desk
Give the order desk your order ID and find out which return window covers that purchase.
Box up the jars
Put a note inside listing your order ID, email and full name.
Send it tracked
Post it to 3 Park Avenue, Floor 36, New York, NY 10016; the postage is yours.
Let the return be credited
Once the return is credited, the refund follows 3–5 business days later.
Watch for it on your card
That takes 5–10 more days.
Changing or canceling a JellyRock order
Contact the order desk right away. After an order has shipped, a return is usually the only route.
| Situation | Best step |
|---|---|
| Wrong pack | Reach the order desk before it ships |
| Duplicate order | Give the order desk both order IDs |
| Unknown charge | Reach the order desk before any bank dispute |
Where this JellyRock site fits
A JellyRock stocking partner in the U.S. operates Jellyrockdaily as an information site. Once you have ordered, the BuyGoods order desk handles tracking, changes and refunds.
JellyRock refund questions
Other answers live on the complete FAQ page.
How is the guarantee handled?
Refunds run on the Amazon return window, or on a longer window if the seller prints one. Contact the order desk with your order ID.
What address do returns go to?
Send it to 3 Park Avenue, Floor 36, New York, NY 10016, with your full name, email and order ID inside.
Who covers the cost of return postage?
You, the buyer. Ship it with tracking.
How soon does a refund arrive?
Once the return is credited, allow 3–5 business days, plus 5–10 days for your card to show it.
How can I reach JellyRock support?
The order desk handles tracking, changes and refunds; the website inbox has no view of orders. Both appear in the site footer.
Ready to start JellyRock?
Choose a pack and the checkout shows your price. Returns follow the Amazon window unless the seller prints a longer one. Need help first? The contact page lists each desk.
Sold by a U.S. stocking partner for JellyRock, not the maker; this site is paid when you order.