Official product information
JellyRock Refund Policy
JellyRock refunds follow the Amazon return window unless the seller prints a longer one. Call +1 (302) 200-3480 with your order ID, mail the jars with tracking to 3 Park Avenue, Floor 36, New York, NY 10016, and the refund is issued 3–5 business days after credit.
Refund policy summary
| Policy point | Detail |
|---|---|
| Window | Amazon return window, unless the seller prints a longer one |
| Start a claim | Call +1 (302) 200-3480 |
| Return address | 3 Park Avenue, Floor 36, New York, NY 10016 |
| Include | Full name, email, order ID |
| Return shipping | Buyer pays; use tracking |
| Refund issued | 3–5 business days after credit |
| Shows on card | A further 5–10 days |
How to return an order
Call the order desk
Phone +1 (302) 200-3480 with your order ID. Ask which return window applies to your order.
Pack the jars
Add a note with your full name, email and order ID.
Ship with tracking
Mail it to 3 Park Avenue, Floor 36, New York, NY 10016. You pay postage.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days.
Changes and cancellations
Call +1 (302) 200-3480 as soon as you can. Once an order ships, it usually has to be returned instead.
| Situation | Best step |
|---|---|
| Wrong pack | Call before it ships |
| Duplicate order | Call with both order IDs |
| Unknown charge | Call before disputing with your bank |
Our role
Jellyrockdaily is an information site run by a U.S. stocking partner for JellyRock. Orders and refunds are handled by the BuyGoods order desk.
Refunds: questions
More answers on the full FAQ page.
How does the guarantee work?
Refunds follow the Amazon return window, unless the seller prints a longer one. Call +1 (302) 200-3480 with your order ID.
Where do I send a return?
3 Park Avenue, Floor 36, New York, NY 10016. Include full name, email and order ID.
Who pays return shipping?
The buyer. Use a tracked service.
How long does a refund take?
3–5 business days after the return is credited, then 5–10 days on your card.
How do I contact JellyRock support?
Call +1 (302) 200-3480 for orders and refunds. The website email, [email protected], cannot see orders.
Ready to try JellyRock?
Pick a pack and see the price at checkout. Refunds follow the Amazon return window, unless the seller prints a longer one. Questions first? Call the order desk at +1 (302) 200-3480.
Sold through a U.S. stocking partner for JellyRock. This site is not the manufacturer and earns when you buy.