Official product information
JellyRock Money-Back Guarantee: How to Claim
Yes, JellyRock refunds are available.
They run on the Amazon return window, or on a longer one if the seller prints it. Give the order desk your order ID, then ship the jars tracked to 3 Park Avenue, Floor 36, New York, NY 10016.
The JellyRock refund promise, simply put
According to the seller, refunds run on the Amazon return window unless a longer window is printed by the seller. No day count reached us, so you will not see one invented here. When you buy, ask the order desk which window covers you.
Think of it as a buying policy rather than any health promise. To use it, you give the order desk your order ID, then post the jars back.
| Term | Detail |
|---|---|
| Window | The Amazon return window, or a longer one if the seller prints it |
| How to claim | Phone the order desk |
| You need | Your order ID, full name and email address |
| Return address | 3 Park Avenue, Floor 36, New York, NY 10016 |
| Return postage | The buyer covers it; send it tracked |
| Refund timing | Sent 3–5 business days after credit; on card 5–10 days later |
Claiming a JellyRock refund, step by step
Start with the order desk
Give the order desk your order ID and find out which return window covers that purchase.
Box up the jars
Put a note inside listing your order ID, email and full name.
Send it tracked
Post it to 3 Park Avenue, Floor 36, New York, NY 10016; the postage is yours.
Let the return be credited
Once the return is credited, the refund follows 3–5 business days later.
Watch for it on your card
That takes 5–10 more days.
Using the JellyRock guarantee well
- When you order, ask how many days your window runs and note the answer.
- Hold on to your order ID and confirmation email.
- Hold on to the jars and packaging while you decide.
- Find out if opened jars are accepted.
- Use tracked shipping.
Buying JellyRock? Confirm your return window too.
Check today’s priceQuestions about the JellyRock guarantee
Other answers live on the complete FAQ page.
How is the guarantee handled?
Refunds run on the Amazon return window, or on a longer window if the seller prints one. Contact the order desk with your order ID.
What address do returns go to?
Send it to 3 Park Avenue, Floor 36, New York, NY 10016, with your full name, email and order ID inside.
Who covers the cost of return postage?
You, the buyer. Ship it with tracking.
How soon does a refund arrive?
Once the return is credited, allow 3–5 business days, plus 5–10 days for your card to show it.
How can I reach JellyRock support?
The order desk handles tracking, changes and refunds; the website inbox has no view of orders. Both appear in the site footer.
Ready to start JellyRock?
Choose a pack and the checkout shows your price. Returns follow the Amazon window unless the seller prints a longer one. Need help first? The contact page lists each desk.
Sold by a U.S. stocking partner for JellyRock, not the maker; this site is paid when you order.